Proserve security takes a unique and agile approach to security services.
Many security providers have an attitude of "just get the shift covered". This is the complete opposite attitude to our beliefs at Proserve security.
We have great experience of working with prestigious brands and venues across London. What we have found is that, the more holistic the approach, the better client retention we have. Our clients have been happier, and the feedback is that we understand their needs so they have no need to look elsewhere.
We believe that a sit down with the client, prior to commencing with our services is vital. It gives us a chance to understand the client, their brand, and exactly what they need from us. We then either choose specific talent from our pool of operatives that will best meet our clients needs, or we go recruiting for them, either way, our clients get the best results to fit their specific need.
We provide a dedicated account manager to liaise directly with each client account. This gives our clients the ability to get potential issues resolved very quickly. This has proven to be a vital element to operations for our clients.
Our dedicated account manager service, gives us a strong foundation and the ability to adhere to good business practices and deliver quality with consistency.
Proserve security pride ourselves on delivering quality service, consistently to all our clients.
We ensure quality is maintained through various means:
KPI - Records of staff attendance and weekly performance reviews
Dedicated operations manager to be heavily involved in the first 6 months of all contracts, to ensure the implementation of our clients needs. This is coupled with the dedicated account manager throughout the duration of the contract
Regular training and up-skilling of all our operatives
Regular contact with client to ascertain how things are going
If you would like to know more about how we can help you with your security needs, please fill out the form below or give us a call today.